Exchanges are accepted on non-discounted items if we are contacted within 14 days of your receipt of the item. Any item returned to Platypus Dreams must be in its original condition. Shipment of the item back to Platypus Dreams is the buyer’s responsibility. In the case of exchanges, the shipment cost of the new item to you is Platypus Dreams’ responsibility. Please note that shipping costs are non-refundable. Refunds for merchandise are issued on a case-by-case basis.
Every effort is made to create your unique knitwear item durable and of the highest quality. Should you ever experience an issue with a Platypus Dreams item please contact us for assistance.