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All knit-wear items are hand-knit by our fabulous designers, all in the USA!
Do you make custom items?
Yes! Our catalog includes many customizable knit wear items. Keep in mind that custom orders are not made until you order so please allow 4-6 weeks for delivery.
Additionally, many yarns are interchangeable. If you don't see your favorite color listed for the item you want or you have specific fiber needs (a wool allergy for example) please email support@platypusdreams.com. In many cases what you want is available.
We're also open to new ideas and will be happy to consult with you regarding your specific idea.
What forms of payment do you take?
PayPal is our preferred method of payment and includes the ability to pay via credit card. Every effort has been made to make online shopping on this site as secure as possible. If you have any questions or would prefer to pay by check or money order please email support@platypusdreams.com.
Please note that Texas residents pay 8.25% sales tax on the total plus shipping, as per state law.
What shipping methods are available?
Items can be mailed FedEx, UPS, or USPS Priority Mail.
Can I see Platypus Dreams items in a retail location near me?
Check out our list of retail locations. If there is a store near you where you'd like to see Platypus Dreams items, please email us!
What are your exchange and refund policies?
Exchanges are accepted if we are contacted within 14 days of your receipt of the item. Any item returned to Platypus Dreams must be in its original condition. Shipment of the item back to Platypus Dreams is the buyer's responsibility. In the case of exchanges, the shipment cost of the new item to you is Platypus Dreams' responsibility. Please note that shipping costs are non-refundable.
I am a knitter. Can I knit items for Platypus Dreams or sell my knitting through Platypus Dreams?
Yes! Email designers@platypusdreams.com to find out how to become a part of Platypus Dreams. All items showcased on Platypus Dreams must be of your own invention or based on one of Platypus Dreams' patterns, used with the permission of the designer. Items must be hand made.
Do you sell any items wholesale?
Yes, items are available for purchase wholesale. Please email support@platypusdreams.com for more info. Be sure to include information about your company, location, and the items you are interested in.
What is your privacy policy?
You don't like spam and we don't like spam. The information you provide while ordering will never be sold or shared.
Please note that any info you provide to PayPal is subject to the terms of their privacy policy, which Platypus Dreams does not have any control over. Platypus Dreams does not have access to any financial information you provide to PayPal as part of the ordering process.
Who helped you with your website?
A big thank you goes to Computer Consulting Wizards and The Internet Experience for all their hard work and enthusiasm! If you want to make your website all spiffy contact them ASAP!
The site redesign is sponsored by these fabulous people:
Where did you get that cool logo?
Our fabulous artist friend Michael Van Slyke. Check out the Galleries on his web site for more fun artwork by Michael.
Why "Platypus Dreams"?
Kathy read an article in Discover magazine called "Platypus Dreams." Platypuses display the same types of brain activity during REM sleep that newborn humans do. So if you can figure out if newborn humans dream then you'll know whether platypuses dream and visa versa. Certainly an interesting thing to consider. Besides, platypuses are odd and amusing creatures.
Other Quesions?
Do you have a question not addressed above? Please email support@platypusdreams.com.
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