Ok this is a story about the current redesign of my website. Yes, the one you're looking at right now. I don't know if you remember my old website but it needed help, badly. It was very out of date and very hard for me to update. For way too long I did nothing. It wasn't the top of my priority list and I let it slip further & further away.
Then I met Megan (Ideaschema.org) and Marty (martinwhitmore.com). They inspired me to do something (anything!) and specifically led me to Shopify.com as a way to redo my website and easily (!!!) keep it up to date. Great! I set up my new shop on Shopify and was ready to go.
But what about my url? My shopify site is on the Shopify website. PlatypusDreams.com still showed my old sad website. I contacted my domain registrar. I had originally picked that registrar 10 years ago because they were very helpful on the phone getting everything set up. Well apparently they don't care so much anymore. I wasn't able to get any useful advice from them and they didn't know how to get my domain name set up to work with Shopify nor did they know how to get my domain name to work with Google Apps (for my email). Grr.
But this story isn't about those frustrating days & nights wanting to throw computers across the room. No, this story is about the ray of sunshine, the rainbow peaking through the clouds.
After reading some reviews I finally decided I needed to switch my domain registration to iWantMyName.com even though I had just renewed my domain name a couple months earlier. It meant more money out of my pocket but it seemed to be my only option to try to correct the issues I was having with my domain set up.
Ok so I'm not well versed in domain name lingo but iWantMyName has these awesome little apps that help you get your website working with whatever other common hosting and blogging websites you might use. They also have online help with lots of pictures and helpful hints from other users. Yay! So I follow the ones I need to get Shopify & Google Apps working with my URL. But something is wrong and this easy-to-use little helper app doesn't get my website working. I have no idea what I'm doing and am at a complete loss. After sputtering around several days I finally get up the nerve to click on the little box at the bottom of iWantMyName's website: "Live Help". My old domain registrar had trained me that it does no good to ask them questions. But I had to try.
Timo answers right away. Mind you, it's probably 11 pm at night and I'm surprised that Live Help really is Live, especially after normal business hours. I tell him what's wrong and he tells me to hang on a second while he takes a look at my account. A few seconds later he's back with an answer. And a fix. He fixed it right then and there while he was chatting with me. Within 5
minutes everything I needed to work was working! < Insert Angelic
Choir > Since then I've had several other questions related to getting my websites to do what I want them to. Every time I use Live Help Timo is there to help and he's always friendly and responds quickly and fixes the problem. Plus, he doesn't seem to mind that I don't always know what I'm talking about.
So I just want to say Thank You Timo and iWantMyName.com for all you've done for my business. May rays of sunshine brighten your day. (If you want rainbows and ponies we can throw those in too!)